Our policy lasts 30 days. If 30 days have gone by since the date of delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds are only offered for product defects or manufacturing mistakes. We are unfortunately unable to offer returns or exchanges for sizing issues, as the Product Safety & Health Code to which we adhere prevents us from reselling products once they have been worn, tried on, or used.
We require an order confirmation email or number, along with images illustrating the issue.
To make a return, contact our customer service team at email@example.com within 30 days of delivery.
Please do not send your purchase back to the manufacturer.
Order Cancellation & Modification
All orders are, once placed, final. BackSail is unable to cancel orders once they are placed.
However, if we are contacted while the order is still in the early stages of processing, we may, at our discretion, modify sizes, colors, and shipping address, or even change the order to a similarly-priced product, upon request. This is not always possible, depending on the logistics of the fulfillment process.
If you notice a mistake in your address, please reach out as soon as possible to increase your chances of being able to have us correct your address. BackSail is not responsible for incorrectly entered addresses, and refunds are not available for products that were never received due to a mistaken address. By placing an order with us, you are verifying that you have double checked all of your delivery information.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Errors in Address
If you make error on your address when you place your order, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost, destroyed, or sent back to us by the post office, we cannot issue a refund or replacement of any kind.