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Refunds, Exchanges, and Order Modification

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds are only offered for product defects or manufacturing mistakes. We are unfortunately unable to offer returns or exchanges for sizing issues, as the Product Safety & Health Code to which we adhere prevents us from reselling products once they have been potentially worn or used.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase, along with images illustrating the issue.

To make a return, please reach out to our customer service team at support@backsail.com within four weeks from the date of delivery.

Please do not send your purchase back to the manufacturer.

Order Cancellation & Modification

All orders are, once placed, final. BackSail is unable to cancel orders once they are placed.

However, if we are contacted while the order is still in the early stages of processing, we may, at our discretion, modify sizes, colors, and shipping address, or even change the order to a similarly-priced product, upon request. This is not always possible, depending on the logistics of the fulfillment process.

If you notice a mistake in your address, please reach out as soon as possible to increase your chances of being able to have us correct your address. BackSail is not responsible for incorrectly entered addresses, and refunds are not available for products that were never received due to a mistaken address.

There are certain situations where only partial refunds are granted (if applicable): 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.

Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return. Also, please allow between 3-5 business days for your refund to appear on your banking statement. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund after 5 business days, please contact us at support@backsail.com.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@backsail.com.

Shipping 
To return your product, you should mail your product to our returns processing center with a valid tracking number after confirming the initiation of your return with our customer service team. Refunds will not be provided for returns without a tracking number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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